This bag proved to be exactly what I hoped it would be once the ordeal of getting exactly what I ordered was completed. I ordered the bag and it arrived exactly when it was supposed to within two days. I opened the box and the smell of the leather was so nice and upon picking the bag up and feeling it and how soft it was I knew I had made the right choice, then all of a sudden I had a problem! There was no shoulder strap, not in the box and no where inside the bag could it be found, then the fun started. After much reading and searching about how to contact amazon with a product issue I managed to find the chat option on the website and had a very nice online chat with one of amazons representatives and he informed me that a replacement shoulder strap could not be sent, my bag had to be returned and an entire new bag had to be shipped. I asked why and he said that was the policy and the bag and the strap came together from the manufacturer. So,the strap must have been missing from Piel Leather when it arrived at amazon and the person at amazon shipping the bag failed to check it out properly before it was shipped. I told him I really wanted the bag for a trip I was taking on the weekend and he assured me a new bag would arrive the next day via ups next day shipping, amazon would issue a return shipping order and I could send the bag without the strap back at no cost to me whatsoever. I must say I was on pins and needles until the second bag arrived the next day, fingers crossed it would not be missing a shoulder strap as well. Thankfully, it was not and thetwo bags were identical in appearance. The first bag was re-packed and should now be safely back at amazon and I'm the new owner of this wonderful leather bag that I love. It's a great weekend/ short trip bag. The leather is very soft and it looks great very well made and durable.